FAQ
You will receive a shipping confirmation email containing the tracking information once your order ships. Due to COVID-19, orders may be delayed. If you are having trouble tracking your package, contact Customer Service at strawburylane@gmail.com and we'd be happy to assist.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Orders placed after 2 pm are treated as if they came in the next business day. Business days are Monday-Friday 8AM-5PM Eastern. Shipments will not be processed or shipped out on Saturdays, Sundays, or holidays observed by the USPS.
Please allow 1-3 business days for processing before items are shipped out. It can take up to 8 days for an order to reach its destination.
- All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
- Shipping times will be affected during public holidays; manufacturers and courier will limit their operations at these times. This is outside of our control. Normal services resume immediately after each holiday.
- If you refuse your delivery and it is returned to us, we will refund 50% of your payment to you.
When your order ships, we'll send you a shipping confirmation email with all your tracking information. If you are having trouble tracking your package, contact Customer Service at strawburylane@gmail.com and we'd be happy to assist.
WHAT'S YOUR CANCELLATION POLICY?
Once an order is placed, it cannot be cancelled.
$7.95 flat rate shipping, free shipping over $129
DO YOU ACCEPT EXCHANGES?
Do to the limited amount of each style we carry we cannot offer exchanges.
WHAT DOES FINAL SALE MEAN?
Final sale items (clearance, end of season styles) cannot be returned.
HOW CAN I CONTACT CUSTOMER SERVICE?
Contact Customer Service at strawburylane@gmail.com